Frequently Asked Questions
1. What types of plush toys do you offer?
At HeyPlush, we offer a wide range of plush toys including animals, characters, themed designs, and custom creations. Whether you’re looking for a cuddly teddy bear, a playful puppy, or a unique character plush, we have something for everyone!
2. What is your return/exchange policy?
We want you to be completely satisfied with your purchase! If you're not happy with your plush toy, you can return it within 30 days for a full refund or exchange. Please visit our returns page for more details on how to start the return process.
3. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package through the courier’s website.
4. How should I care for my HeyPlus plush toy?
To keep your plush toys soft and snuggly, we recommend spot cleaning with a damp cloth. For larger plush toys, gentle hand washing or machine washing on a delicate cycle is ideal. Be sure to air dry them thoroughly to maintain their shape and softness.
5. Can I customize my plush toy?
Yes! We offer customization options for certain plush toys. You can add personal touches like names, special designs, or select unique colors. Please visit our "Custom Plush" section for more details or contact our customer service for assistance.
6. What materials are your plush toys made from?
Our plush toys are made from high-quality, soft materials like premium cotton, polyester, and eco-friendly fillings to ensure they are not only huggable but durable and safe for all ages.
7. Are your plush toys safe for children?
Yes! All of our plush toys meet strict safety standards and are tested to ensure they are safe for children of all ages. They are free from harmful chemicals and are designed with secure stitching, making them safe for even the youngest plush lovers.
8. Do you offer gift wrapping?
Yes! We offer beautiful gift wrapping for a small additional fee. Perfect for special occasions like birthdays, holidays, or celebrations. Simply select the gift wrapping option at checkout.
9. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and delivery times vary by destination. Please check our shipping page for specific details.
10. How can I contact customer support?
If you have any questions or need assistance, you can reach our customer support team via email at helpdeskplush@gmail.com or by filling out the contact form on our website. We're here to help! If you have any other questions, feel free to reach out. We're happy to help make your shopping experience as cuddly and enjoyable as possible!